Terms & Conditions

Last updated: 2 August 2026

These terms apply to quotations and passenger transport bookings supplied by Touchdown Travel Wirral. By making or authorising a booking, the customer and passenger agree to these terms.

Quotations and bookings

A quotation is not a confirmed booking until we issue confirmation. Prices are based on the information provided and may change if the route, timings, passenger numbers, luggage, stops, vehicle requirements or other material details change.

Passenger responsibilities

Customers must provide accurate contact, pickup, destination, flight, passenger and luggage information and must notify us promptly of changes. Passengers must behave safely and lawfully and must not damage or excessively soil a vehicle. Reasonable cleaning, repair or recovery costs may be charged.

Pickup, waiting and no-shows

Passengers should be ready at the agreed pickup time and contact us promptly if delayed. Airport collections may be adjusted using available flight information. Additional waiting, parking, toll, congestion or access charges may apply where not included in the quotation. A booking may be treated as a no-show after reasonable attempts to contact the passenger.

Cancellations and refunds

Please cancel as early as possible. Cancellation charges may apply where a vehicle or driver has been committed, where notice is short, or where costs have already been incurred. Any applicable refund will be assessed according to the circumstances, payment method and work already undertaken.

ASAP requests

An ASAP request is not accepted until Touchdown Travel confirms vehicle availability. Automated acknowledgements confirm receipt only.

Payments and corporate accounts

Payment is due using the method stated in the confirmation. Corporate account journeys are subject to agreed credit limits, authorisation and payment terms. Where a booking states that the passenger pays the driver, the passenger is responsible for payment at the end of the journey.

Child seats, luggage and accessibility

Customers must tell us in advance about child-seat requests, wheelchairs, accessibility needs, unusually large luggage or specialist equipment. Provision is subject to vehicle suitability, availability and applicable law.

Delays and liability

We take reasonable care to provide a punctual service, but journey times can be affected by traffic, weather, road closures, flight disruption and events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded.

Lost property

We will take reasonable steps to identify and return property found in a vehicle. Collection, postage or delivery costs may apply. Items are held for a reasonable period only.

Contact

Questions about these terms should be sent to admin@touchdowntravelwirral.co.uk.